What Doesn't Count During Verification: Screenshots
Screenshots are explicitly disallowed as proof during the verification process, meaning players must submit original documents. The KYC check requires an identity document and proof of address, which must be no older than 3 months. This process typically takes between 24 and 48 hours for completion.
The verification procedure is in place to confirm player identity and prevent fraudulent activity, aligning with industry standards. While a straightforward registration takes approximately 1 minute to complete the initial form, the subsequent personal data input takes an additional 2-3 minutes. Divergences in provided details can impact account functionality.
To ensure successful verification, players must provide a valid identity document and a recent proof of address. The casino cross-references the birth date provided during registration with the identity document during the KYC check. Any discrepancies noted during this comparison will result in blocked withdrawals.
Data protection and KYC check at Eternalslot
Term Wagering: What x35 Means in Account
The wagering requirement, often denoted as x35, signifies the number of times a bonus amount must be bet before it can be withdrawn. For example, a €100 bonus with a 35x wagering requirement would necessitate €3,500 in bets. This applies to the bonus funds received from offers like the 300% welcome bonus up to €2,000.
This x35 wagering term means a significant amount of gameplay is required to unlock bonus winnings. If a player claims the full €2,000 welcome bonus, they would need to wager €70,000 (2,000 € x 35) before any winnings from the bonus can be cashed out. This is a common multiplier in the online casino landscape.
Understanding this wagering requirement is crucial for managing expectations when utilizing bonus funds, such as the 100 free spins that may accompany the welcome offer. Players should be aware that not all games contribute equally towards meeting this turnover requirement, and some may be excluded entirely. The CashLib payment method, for instance, has an upper limit of €1,000 per transaction.
Which Documents Are Accepted for KYC Approval?
For successful KYC approval, players are required to submit a valid identity document and a recent proof of address. The proof of address must be dated no older than 3 months to be considered valid for the verification process. This dual documentation helps to confirm the player's identity and residential details.
Accepted identity documents typically include government-issued IDs such as passports or national identity cards, which are cross-referenced against the personal data provided during registration. The proof of address can usually be a utility bill or a bank statement, ensuring the address provided is current and accurate. The entire KYC check can take between 24 and 48 hours.
Failure to provide the correct documentation can lead to delays or the inability to withdraw funds, as the age limit of 18 years is strictly enforced and verified through these documents. Bonus codes are only redeemable during registration, a step that takes about 1 minute, and cannot be applied later, unlike the submission of KYC documents which occurs post-registration.
First Withdrawal Only After Completed KYC Check
Players will find that their initial withdrawal request can only be processed after the completion of the Know Your Customer (KYC) verification. This security measure is standard practice in online casinos to prevent fraud and ensure compliance with regulations. The KYC process itself typically takes 24-48 hours to be finalized.
The registration process, which involves providing an email and password and selecting a currency, takes roughly 1 minute. However, the subsequent step of entering personal data, such as name and date of birth, takes an additional 2-3 minutes. Any discrepancies found during the KYC check, especially with the birth date, will prevent payouts.
This policy means that players must plan ahead, as funds deposited via methods like Dogecoin (DOGE), which has withdrawal times of 0-24 hours, cannot be accessed immediately. The minimum deposit for Dogecoin is €20, with a limit of €10,000, but the withdrawal is contingent upon the completed KYC check, irrespective of the payment method's speed.
Weekend Verification: Up to 72 Hours Waiting Time
During weekends, the verification process, known as KYC, can experience extended waiting times, potentially reaching up to 72 hours. This means that if a player submits their documents on a Friday, their verification might not be completed until Monday or Tuesday. The standard processing time outside of weekends is 24-48 hours.
The KYC procedure requires submission of an identity document and a proof of address that is no more than 3 months old. While the initial registration takes only 1 minute, and personal data entry 2-3 minutes, the verification delay on weekends can significantly impact a player's ability to make an immediate withdrawal. This is a common operational challenge for many online services.
For players utilizing payment methods like CashLib, which offers instant deposits but no withdrawals, this weekend delay is less critical for cash-out times. However, for methods like Dogecoin (DOGE), which can process withdrawals in 0-24 hours, a weekend verification can mean waiting up to three days longer than expected for funds to become available. The minimum deposit for CashLib is 10 EUR.
Registration and verification step by step
Step
What to Do
What You Need
Duration
1
open the registration form
email address
about 1 minute
2
enter your personal details
name, date of birth
2-3 minutes
3
confirm your account
confirmation link
instant
4
make the first deposit
payment method
1-5 minutes
5
complete verification
ID and proof of address
24-48 hours
What to Consider When Uploading ID Copy
The KYC process requires an ID and proof of address, with the latter needing to be no older than 3 months. This verification step, which takes 24-48 hours to complete, ensures account security and eligibility for withdrawals. Failure to provide accurate documentation, such as a mismatch in the birth date with your ID, will block any payout attempts.
When submitting your identification, ensure the copy is clear and all four corners are visible, just as you would for a passport or driving license. This clarity is crucial for the verification team to match the details against your account information. The process is initiated immediately after registration, with a confirmation link sent via email.
The system checks your birth date against your ID during the KYC procedure, which is a standard security measure in online casinos. This step is essential to confirm you meet the age requirement of 18 years. If discrepancies are found, the casino will halt all withdrawal processes until the matter is resolved.
Wagering Requirement x35 to x45 Starts with First Deposit
The welcome bonus offers a 300% match up to €2,000, alongside 100 free spins, but this comes with a wagering requirement. This turnover condition ranges from x35 to x45 and begins accumulating from your very first deposit. For example, a €100 bonus at x40 wagering means a total of €4,000 in bets must be placed before withdrawal.
This wagering requirement applies to both bonus funds and potentially the initial deposit, depending on the specific terms. Players should be aware that not all games contribute equally to fulfilling these turnover obligations. For instance, certain table games might have a lower contribution rate compared to slot games, impacting how quickly the requirement is met.
The bonus code must be entered during registration, as it cannot be applied after your account is active. Furthermore, the casino sets a minimum deposit of €10 to qualify for any deposit bonuses. This initial deposit also marks the starting point for the wagering requirement, meaning funds must be played through accordingly.
VPN and IP Change: Why Logins Get Blocked
Using a VPN or frequently changing your IP address can lead to login issues and account blocks. The casino's security systems monitor for suspicious activity, and these methods are often flagged as attempts to circumvent geographical restrictions or create multiple accounts. This is a common practice across online gaming platforms to maintain fair play.
Your account is linked to your unique IP address and location at the time of registration, with the currency also being fixed at this point. Attempting to access the platform from a different IP, especially via a VPN, can trigger security protocols. The KYC check, which involves verifying your ID and address, further solidifies your registered location.
The casino's terms and conditions typically outline prohibited activities, including the use of VPNs for accessing the service. While the deposit process is instant for methods like Visa, a blocked account due to IP changes will prevent any further transactions, including withdrawals. This measure aims to protect both the player and the casino.
Submit Withdrawal Request: 5 Steps in Account
Initiating a withdrawal involves navigating through your account's designated section, typically outlined in 5 distinct steps. After logging in, you will need to access your profile or the cashier section to begin the process. This structured approach ensures all necessary information is provided accurately for a smooth transaction.
The minimum withdrawal amount varies depending on the payment method chosen, with Litecoin (LTC) starting at €20 and Visa/Mastercard at €10. For Litecoin, withdrawals can take between 0-24 hours, while Visa transactions typically complete within 1-3 business days. Both methods have no additional fees charged by the casino itself.
Once your withdrawal request is submitted and approved, the timeframe for receiving funds depends on your selected banking option. While crypto transactions are generally faster, card payments have a longer processing time. It's important to ensure your account is fully verified through the KYC process, as this is a prerequisite for all payouts.
Which Account Details Can Still Be Changed Later?
Certain account details can be modified after registration, but others are fixed to maintain account integrity. For instance, the currency chosen during the initial setup cannot be altered once the account is active. This decision is made at the time of registration and impacts all future transactions and bonus calculations.
While your registered email address can be updated, it requires a verification process to ensure it belongs to you. This is a common security measure to prevent unauthorized access. The bonus code, however, can only be applied during the initial registration and is not redeemable at any later stage.
Details like your username and password are among the changeable elements, allowing for personal customization and security adjustments. However, critical information such as your date of birth, which is used for age verification and linked to your KYC documentation, cannot be modified. Any discrepancies found during KYC, like a birth date mismatch, will block withdrawals.
Activate Self-Exclusion From 24 Hours to Permanent
Self-exclusion is available for durations ranging from 24 hours up to permanent. This allows players to take a break from gaming at their discretion, with the shortest period being a single day. The longest option provides an indefinite break, ensuring players can manage their gaming habits effectively.
Choosing a period of self-exclusion means the player's account will be restricted for the selected duration. This measure is designed to support responsible gambling practices. Players should be aware that once activated, the self-exclusion cannot be reversed during the chosen period.
This feature is crucial for players who feel they need to control their gaming activity. Unlike temporary cooling-off periods, permanent self-exclusion is a significant commitment. Players considering this option should carefully weigh their decision, as it typically requires direct contact with support to reactivate an account.
Why Confirmation Email Lands in Spam Folder
Confirmation emails, including those related to account verification, can often be filtered into spam folders by email providers. This is a common occurrence due to advanced spam detection algorithms. These systems analyze email content and sender reputation to identify potentially unwanted messages.
To ensure you receive important communications, such as KYC verification updates or bonus code confirmations, it is advisable to check your spam or junk mail folder regularly. Specifically, the KYC process, which requires an ID and proof of address not older than 3 months, relies on timely communication.
If you have not received an expected email within a reasonable timeframe, such as the 24-48 hours for KYC review, checking your spam folder is the first step. Adding the casino's email address to your contacts or safe sender list can also help prevent future messages from being misclassified.
Register in 5 Steps Under 3 Minutes
The registration process is designed to be swift, comprising 5 distinct steps that can be completed in under 3 minutes. This streamlined approach ensures players can begin their gaming journey with minimal delay. The initial stages involve providing basic personal information to set up an account.
Crucially, the bonus code must be entered during the registration phase, as it cannot be applied retroactively. This makes the initial sign-up process important for claiming offers like the 300% welcome bonus up to €2,000 plus 100 free spins. Players must ensure this step is not overlooked.
Following the basic registration, the next critical phase is KYC verification, which is step 5. This involves submitting an ID and proof of address, taking 24-48 hours for review. While the initial registration is quick, the full account activation, including KYC, requires this subsequent verification period.
Upload KYC Documents with Mobile Camera
The KYC (Know Your Customer) process supports uploading documents directly using a mobile camera. This feature simplifies the verification procedure, allowing players to capture and submit their identification and proof of address conveniently. The system is designed for ease of use on smartphones and tablets.
Players are required to provide an ID and a proof of address that is no older than 3 months for the KYC check. Using a mobile camera ensures that the images are recent and clear, meeting the necessary standards for verification. The average processing time for this KYC check is 24-48 hours.
This mobile-friendly approach to document submission is particularly beneficial for players who are always on the go. It eliminates the need for scanners or computers, making the entire KYC process, which is a mandatory step before payouts can be processed, more accessible. The upload formats accepted are JPG and PNG, up to 5 MB.
File Formats JPG and PNG Up to 5 MB
For the KYC verification process, accepted file formats for document uploads are JPG and PNG. These are standard image file types that are widely compatible and easy to generate from most devices, including mobile cameras. Players must adhere to these specifications when submitting their identification and proof of address.
Each uploaded file must not exceed a maximum size of 5 MB. This limit ensures efficient processing and storage of documents for the verification team. Adhering to the 5 MB limit is essential, and files larger than this will likely be rejected, causing delays in the KYC review, which typically takes 24-48 hours.
Ensuring that uploaded documents are in either JPG or PNG format and within the 5 MB size limit is a critical aspect of completing the KYC step smoothly. This applies to both the ID and the proof of address, which must be no more than 3 months old. Failure to meet these criteria may necessitate re-uploads.